At JSW Cement, we have a defined process to engage with suppliers. Our supplier code of conduct acts as the guidance which also forms part of contracts, orders and agreements. These contracts and agreements are continuously reviewed to ensure alignment with the Supplier Code of Conduct against the ESG requirements. We also ensure that we engage with suppliers fulfilling the ESG requirements laid down in our supplier code of conduct.

We also use pre-qualification assessment questionnaires (focusing on health and safety) for contractors, and we mandate the minimum scoring for them in order to engage them for any kind of work. Further, our screening process for the critical suppliers include aspects related to environment, compliance, emission footprint, water consumption, health and safety, human rights, business ethics, relevance and others. Our supplier ESG assessment is one of the targets appearing in our Sustainability Strategy CO-CREATE and thus is regularly overseen and reviewed by our top management and Board Committee. Our supplier assessment framework takes a holistic view, incorporating country-specific risks, commodity and sector-specific considerations and ESG performance criteria including business relevance. Additionally, second-party assessments are conducted by employees for high-risk suppliers to evaluate their operations, including ESG practices.

In the reporting year, we engaged 2,138 Tier 1 suppliers, of which 72 were significant, representing over 75% of our procurement spend. We conducted ESG assessments through a digital platform for 50 suppliers, identifying 18 with substantial actual or potential negative impacts. While no suppliers were terminated, we issued corrective action plans to all identified suppliers and supported them in implementing the agreed corrective and preventive measures. We also conducted training programs for all our significant suppliers.

Customer Satisfaction Survey: For FY 2024–25, JSW Cement achieved a customer satisfaction score of 68%, with data coverage extending to 61.5% of our customer base. This performance reflects our ongoing commitment to delivering high-quality products and services. The insights gathered through this assessment continue to inform our customer engagement strategy and drive improvements across touchpoints.

Satisfaction Measurement	Unit	FY 2023-24	FY 2024-25
Satisfaction Measurement	Satisfaction measurement methodology -	4.27	3.4
Data Coverage	% of customers	35	61.5